2 of 2 Part-Time SLA Jobs

in Office 365 and Active Directory. Support SharePoint usage and access controls. Perform IT inductions and 1-1 user training sessions. Log, track, and resolve IT incidents, working to SLA and KPI standards. Configure and maintain devices including laptops, printers, and mobile phones (via Intune). Liaise with 3rd party vendors for equipment repair and procurement. Keep accurate records of More ❯

Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA’s) Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯