19 of 19 Part-Time SLA Jobs

with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service More ❯

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , youll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. More ❯

management). Excellent communication skills able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA targets. Whats on Offer Up to 55,000 depending on experience Hybrid working (Berkshire-based office) Exposure to a wide range of Microsoft technologies Ongoing Microsoft training and certification support More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

of training and troubleshooting. Ensure the effective operation of school-wide platforms such as Google Workspace and the MIS (e.g. Bromcom). Monitor and manage supplier performance to ensure SLA compliance and continuous improvement. Ensure systems support statutory safeguarding obligations, enabling timely and accurate escalation of concerns to the Designated Safeguarding Lead (DSL). Act as the technical lead for More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customers ticket handling system. Ensuring the escalation process is followed and More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customers ticket handling system. Ensuring the escalation process is followed and More ❯

and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and More ❯

manage and own technically complex Incidents and Request through to resolution when required. Manage the team to ensure Incidents and Requests are picked up, triaged effectively and resolved within SLA to a high standard, setting a benchmark for best-in-class technical resolution. Collaboration Engaging vendors and 3rd parties at senior technical levels to ensure Incidents are triaged and managed More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

and replication operations. Resolve database performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years experience as a SAP HANA More ❯

standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous … all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

and correlation. Manage distributed load generation (containers, cloud workers) to simulate millions of concurrent users. Integrate performance metrics from CloudWatch, Prometheus, Grafana, and OpenTelemetry to analyze system bottlenecks. Develop SLA/SLO dashboards and integrate performance gates into CI/CD pipelines. Collaborate with DevOps and developers to tune JVM, Akka, thread pools, GC, caching, autoscaling, and database performance. Document More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks … and resolutions. Keep clients informed throughout the support process with clear, timely communication. Ensure unresolved issues are escalated within SLA to maintain service continuity. What Youll Bring: Proven experience in customer service with a strong commitment to delivering excellent client experiences. Proactive and independent approach to work, with solid analytical and troubleshooting abilities. A foundational understanding of IT infrastructure and More ❯

Take charge of escalations and major incident coordination Support field teams with remote diagnostics and configuration checks Keep customers informed with clear, proactive communication Drive continuous service improvement and SLA excellence What You Bring Experience leading in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers … and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities in security, networks, and service leadership If you want to apply, send across your CV or contact Adam Whitehurst at Trust in Soda for More ❯