2 of 2 Remote Part-Time SaaS Jobs

monitor customer health, mitigate chrun and downsell risk, and surface expansion opportunities through proactive discovery. About you 4+ years experience in Customer Success (B2B SaaS) , managing portfolios that include complex, multi-stakeholder customers. Excellent communicator , both written and verbal, who handles challenging conversations with confidence and clarity. Energised by learning ...

work, as well as learn. About the role Our Customer Support team is the key initial contact point, dedicated to helping customers use our SaaS products via phone and ticket systems. You'll use sharp logical thinking to investigate and solve problems right away, while keeping detailed records of everything … Customer Support Advisor to join our Customer Support team and help us to continue to provide first-line support to customers who purchase our SaaS products. The remit and focus of the role is to handle customer enquiries via both telephone and ticket systems, investigate queries to determine if a ...