2 of 2 Remote/Hybrid Part-Time Windows Jobs

access tools. Carry out occasional on-site support visits. Install and configure printers, PCs and other hardware. Support Microsoft 365 users and services. Troubleshoot Windows servers, networking and connectivity issues. Assist with router, switch and firewall configuration. Support website hosting, domains and DNS where required. Deliver excellent customer service … Minimum 2 years' experience in an IT support or helpdesk role. Previous experience supporting users remotely. Strong knowledge of Microsoft 365. Good understanding of Windows Server environments. Experience with routers, switches and networking. Professional, personable and customer-focused. Excellent communication and problem-solving skills. Familiarity with website hosting ...

resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team … Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues ...