First Line Support Desk Apprentice (GHM Communications)
- Hiring Organisation
- G H M COMMUNICATIONS LTD
- Location
- 18-19 THE NURSERY, SUTTON COURTENAY, ABINGDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
solutions, catering to businesses and care homes across the UK. Role Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating … complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Training Career progression across ...