1 of 1 Apprenticeship Social Skills Jobs in Alderley Edge

Are you passionate about technology and eager to develop your IT skills in a fast-paced, hands-on environment? Baltic is excited to be working with Citation to help them find their next IT Service Desk Apprentice. Citation is a leading provider of HR, Health & Safety, and Employment Law solutions, supporting over 16,000 businesses across the UK. The … Provide 1st line technical support, taking ownership of user issues and adopting a proactive approach to problem-solving. Act as a key point of contact for customers, delivering clear communication, timely updates, and an excellent overall user experience. Collaborate with 2nd and 3rd line support teams, as well as third-party vendors, escalating calls where required and monitoring SLA performance. … Ability to understand and respond to customer needs with empathy and professionalism. Excellent organisational and time management abilities, able to prioritise tasks effectively. Technical knowledge of computers, networks, and communication systems. High attention to detail, ensuring accuracy in all tasks and documentation. Capable of working efficiently and accurately under pressure in a fast-paced environment. Outstanding communication and interpersonal skills More ❯