IT Support Technician Apprentice
- Hiring Organisation
- CUBE TECHNOLOGY IT SERVICES LTD
- Location
- Porters Lodge, County Offices, Walton Street, Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Provide first-line IT support to end users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software … communication with users Create and maintain technical documentation and knowledge base articles Participate in training and development activities as part of the Level 3 IT apprenticeship Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts. Learners ...