2 of 2 Apprenticeship Microsoft Jobs in Aylesbury

implement solutions that improve efficiency, enhance client service and support innovation across the firm. You will gain hands-on experience with AI platforms, Microsoft technologies, workflow automation tools and process improvement methods while working towards a recognised apprenticeship qualification. Role You'll be working on: AI & Automation projects Process ...

users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software and Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device setup, configuration … deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create and maintain technical documentation and knowledge base articles Participate in training and development activities as part of the Level 3 IT apprenticeship Training The programme integrates live and online workshops ...