IT Support Technician Apprentice
- Hiring Organisation
- CUBE TECHNOLOGY IT SERVICES LTD
- Location
- Porters Lodge, County Offices, Walton Street, Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software and Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device … setup, configuration and deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create and maintain technical documentation and knowledge base articles Participate in training and development activities as part of the Level 3 IT apprenticeship Training The programme integrates live ...