IT Support Technician Apprentice
- Hiring Organisation
- CUBE TECHNOLOGY IT SERVICES LTD
- Location
- Porters Lodge, County Offices, Walton Street, Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Provide first-line IT support to end users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software … Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device setup, configuration and deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create ...