1 of 1 Apprenticeship Line Management Jobs in Basildon

workshop.” This includes reloading of machines operating systems and hardware diagnostics, plus more. Role Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, coordination and time management to ensure clients' expectations and contractual obligations … The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations, is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring …/s (see latest guidelines) Implementation and/or fulfilment of remote service requests and installations when required Recommendations of relevant improvements, new technical procedures, products or services to line management Running of the “workshop.” This includes reloading of machines, operating systems and hardware diagnostics Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive More ❯