IT Apprenticeship
- Hiring Organisation
- BPHA LIMITED
- Location
- Bedford Heights, Manton Lane, Bedford, Bedfordshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,877.80 a year
develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation. Role Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets Maintain a high degree of customer Service for all support queries and adhere … service management processes To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers Ensure that customers are kept up to date during the lifecycle of a ticket or a project task Make sure ...