IT - First Line Support Apprentice
- Hiring Organisation
- PURE OFFICES LIMITED
- Location
- The Blade, Abbey Square, Reading, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
Support serves as the initial point of contact for internal users seeking assistance with IT issues. This role focusses on delivering fast, accurate, and customer‐centric support while ensuring issues are triaged effectively and resolved or escalated appropriately. Role Provide first‐line technical support for Bespoke Software, Microsoft products … system training will be provided with the role. Diagnose and resolve basic hardware, software and network issues. Log, categorise, and prioritise incoming incidents and service requests. Deliver clear, friendly, and professional communication to end users, ensuring a positive support experience. Follow established troubleshooting workflows and knowledge‐based articles ...