2 of 2 Apprenticeship IT Support Jobs in Berkshire

seeking an Apprentice IT Technician to join a small IT team. You would be trained to carry work on Audio Visual equipment, including classroom projection and audio, meeting rooms and our mixed use theatre/chapel. You would learn how to undertake First Line IT Support tasks. This is a varied role with scope for professional development. Role First Line IT Support: Serving as the first point of contact for pupils and staff within the school Repairing, installing, configuring, and maintaining software and hardware Diagnosing and troubleshooting IT issues IT maintenance ...

have access to training, mentorship, you’ll learn to troubleshoot and resolve IT-related issues. There will be a range of other opportunities for you to grow, including client site visits. You’ll learn within a supportive environment that values collaboration, innovation, and personal growth. Role Customer Support: Respond to customer inquiries via phone, email, providing first-line technical support and guidance Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring ...