1 of 1 Apprenticeship Inclusion and Diversity Jobs in Berkshire

As an IT Support Apprentice, you will assist the IT support team in providing technical assistance and support to our clients. You will learn to troubleshoot and resolve IT-related issues, ensuring customer satisfaction and contributing to the smooth operation of our IT services. Role Customer Support: Respond to customer … enquiries via phone, email, providing first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware … and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications. User Training: Provide basic training and support to users on IT systems and software applications. System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team. More ❯