Technical Helpdesk IT Support Technician Apprentice
- Hiring Organisation
- EDUCATION & IT LIMITED
- Location
- 12, The Wharf, 16 Bridge Street, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 to £24,126.96 a year
phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations … problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take place at Protocol ...