IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £22,037 a year
staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. Utilising skills, experience, and documented knowledge to provide … response to service outages. Occasionally carrying out remote desktop support to resolve minor issues. Ensuring that technical solutions are documented within the IT Service Management tool for future reference. Being an advocate for our users and escalate whenever IT support is falling below expected levels, to ensure issues are resolved ...