IT Support Apprenticeship
- Hiring Organisation
- Hero IT Support
- Location
- 2ND FLOOR, THE LION BUILDING, CROWHURST ROAD, BRIGHTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
long-term client relationships, the company continues to set high standards in managed IT support. Role Setting up client accounts and passwords using Windows Group Policy Management for Office 365. Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site. Utilising … their 2-hour critical and 8-hour response SLAs. Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems. Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment. Conducting cable ...