1 of 1 Apprenticeship User Experience Jobs in Bury

a rewarding career in IT? Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment. Role Issue Resolution: Promptly respond to and resolve IT-related queries and issues … from employees, ensuring minimal downtime and maintaining productivity System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience Documentation: Maintain detailed records of IT issues, resolutions, and user … line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are More ❯