Helpdesk Technician Apprentice
- Hiring Organisation
- CENTURY LOGISTICS LTD
- Location
- Metro Supply Chain Holdings (UK) Ltd, Saxham Business Park, Bury St. Edmunds, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £26,500 a year
routine WMS issues (e.g., login problems, scanning issues, basic workflow errors) Escalate complex application problems to the relevant application support or development teams Service Desk: Proactively monitor service desk metrics and contribute to continuous improvement Identify recurring issues and suggest improvements in processes or documentation Draft and publish … knowledge base articles to proactively help users with common issues Security, Compliance and Environmental: Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001 Communicate ...