IT Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, CB23 6FY– £18,000pa – 37hrs/w
- Hiring Organisation
- Cambridgeshire Fire & Rescue Service
- Location
- Fire Station, Back Lane, Great Cambourne, Cambridge, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
apprentice will assist the ICT Shared Service to provide a customer focused ICT Support service to stakeholders throughout Bedfordshire and Cambridgeshire Fire and Rescue Services. Role Act as initial point of contact within ICT for all incidents and requests from users within the Services and always provide an extremely customer … ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups and 3rd party organisations responsible for providing support services and ensure they respond to such calls in line with established Service Level Agreements. Escalate all breaches ...