IT Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, CB23 6FY– £18,000pa – 37hrs/w
- Hiring Organisation
- Cambridgeshire Fire & Rescue Service
- Location
- Fire Station, Back Lane, Great Cambourne, Cambridge, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
apprentice will assist the ICT Shared Service to provide a customer focused ICT Support service to stakeholders throughout Bedfordshire and Cambridgeshire Fire and Rescue Services. Role Act as initial point of contact within ICT for all incidents and requests from users within the Services and always provide … extremely customer focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ...