1 of 1 Apprenticeship Service Delivery Jobs in Cambridgeshire

The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. Role Provide 1st line technical support to end-users via phone, email, and in-person Diagnose and resolve hardware, software, and network issues Escalate complex issues to 2nd/3rd line … monitoring systems Required Qualifications/Skills: Fundamental knowledge of Microsoft 365 and Windows operating systems Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching) Excellent communication and customer service skills Strong desire to learn new technologies and improve skills Problem-solver with a hands-on approach Able to work independently and as part of a team Flexible and … the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Potential to progress through all aspects of the Service Desk or into other areas of the business Apprenticeship Standard Information communications technician (level 3) Training Provider JUST IT TRAINING LIMITED Working Week Monday - Friday, 9.00am - 5.00pm Expected Duration More ❯