1 of 1 Apprenticeship IT Technician Jobs in Central London

We are looking to appoint a new IT Support Technician to join our Network team at The Elms Academy. You will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. Role You will be … responsible for: Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of … staff in the use of the Network when applicable Updating pages on school-controlled websites where required Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT-related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV More ❯