IT Support Apprentice (Compute4U Ltd)
- Hiring Organisation
- COMPUTE4U LTD
- Location
- Unit 34 The Joiners Shop, The Historic Dockyard, Chatham, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
clients, assisting with IT issues via the phone, email and remote support tools. Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S. Identifying when to escalate incidents to ensure SLA achievement. Managing Service Desk mailboxes to update relevant incidents with key information. … Carry out service desk-related duties to ensure incidents are resolved within the required timescales. Management of any third parties/vendors which may be used as resolution groups. Working with internal and external engineers to resolve incidents. Training There is a structured career development plan on successful ...