1 of 1 Apprenticeship Social Skills Jobs in Cheltenham

/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools available or via communication with the end user Resolve tickets by implementing permanent fixes or work around to known errors Resolve service requests by following standard work instructions/processes Invoke appropriate technical escalation … and shifts to be confirmed. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Tuesday, 25th November 2025 Start Date Tuesday, 2nd December 2025 Desired Skills Communication skills IT skills Customer care skills Analytical skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ More ❯