2 of 2 Apprenticeship Customer Service Jobs in Chester

interest in technology, problem-solving, and helping people. The apprentice role will provide first-line support to users by answering calls, logging incidents and service requests, troubleshooting common issues, and escalating where required. Role Answer incoming support calls in a professional and helpful manner Log, categorise and prioritise incidents … service requests accurately Provide first-line fixes for common user issues Follow agreed processes and knowledge articles to resolve tickets efficiently Escalate issues to the appropriate team when a first-line fix is not possible Keep users updated on the progress of their tickets Assist with basic event management ...

configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll … Duration 1 Year 3 Months Positions Available 1 Closing Date Tuesday, 30th June 2026 Start Date Monday, 6th July 2026 Desired Skills IT skills Customer care skills Problem solving skills Networking knowledge Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer Elite PC Systems ...