1 of 1 Apprenticeship Support Analyst Jobs in Colchester

Are you ready to kick-start your career in IT and customer support? Do you thrive on solving problems and helping people? If so, we have the perfect opportunity for you to join our dynamic team as a Support Analyst Apprentice! You’ll receive hands-on training … mentorship, and the chance to develop invaluable technical and communication skills. Role The role is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. This role … also includes the management of IT support tickets raised by the internal Enigen team. This will include communication with customers to obtain the necessary information to review and resolve tickets, configuration and development of customer environments, and escalation to the product vendor (Oracle) as necessary. Continual skill development is More ❯