1st Line Helpdesk ICT Technician (SaaS Support) Apprentice
- Hiring Organisation
- SAFETYNET SOLUTIONS LTD
- Location
- LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM). The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. … first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting and resolution for application, user access, and basic system issues. Ensure all incidents and service requests are managed ...