1st Line Helpdesk ICT Technician (SaaS Support) Apprentice
- Hiring Organisation
- SAFETYNET SOLUTIONS LTD
- Location
- LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
empathetic, and solutions-focused service. Keep customers informed with clear, jargon-free communication Identify recurring issues and feedback trends to improve service delivery. Documentation & Continuous Improvement Create and update internal and customer-facing documentation. Contribute to FAQs and troubleshooting guides for our SaaS Solutions. Highlight opportunities … process improvement within the helpdesk DESIRABLE BUT NOT ESSENTIAL Experience supporting web-based applications (ideally SKYVISITOR or similar platforms) Familiarity with HubSpot CRM/Service Hub Understanding of ITIL principles (incident, problem, and change management) Basic knowledge of APIs, integrations, or data handling Training Velocity apprenticeship training programmes ...