1st Line Helpdesk ICT Technician (SaaS Support) Apprentice
- Hiring Organisation
- SAFETYNET SOLUTIONS LTD
- Location
- LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM). … escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting ...