1st Line Helpdesk ICT Technician (SaaS Support) Apprentice
- Hiring Organisation
- SAFETYNET SOLUTIONS LTD
- Location
- LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting and resolution for application, user access, and basic system issues. Ensure all incidents and service requests are managed in line with SLAs and KPIs. Escalate complex or unresolved issues to 2nd/3rd line support with clear documentation. Application … Deliver a professional, empathetic, and solutions-focused service. Keep customers informed with clear, jargon-free communication Identify recurring issues and feedback trends to improve service delivery. Documentation & Continuous Improvement Create and update internal and customer-facing documentation. Contribute to FAQs and troubleshooting guides for our SaaS Solutions. Highlight opportunities ...