Apprentice IT Support Officer
- Hiring Organisation
- Darlington College
- Location
- Central Park, Haughton Road, Darlington, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 a year
service across the College. Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments. Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones. Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms … e.g. Microsoft 365, identity and access management, and cloud storage solutions). Assist with the installation, configuration, and deployment of IT equipment and software. Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation. Support the achievement of service level targets ...