5 of 5 Apprenticeship Customer Service Jobs in Derbyshire

apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers, including individuals or teams working remotely from … or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next More ❯

to gain experience in a fast-paced IT environment and develop your skills in various areas of IT support. Role Client Interaction: Handle incoming client calls and provide exceptional customer service First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems Hardware Deployment: Assist with deploying and updating client hardware AI and … Year 6 Months Positions Available 6 Closing Date Friday, 26th September 2025 Start Date Monday, 29th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4/C (Essential) Maths GCSE, grade 4/C … Essential) About the Employer TRULY SMB LIMITED Truly SMB is a leading Managed Service Provider (MSP) with a rapidly growing focus in AI and Microsoft Business Central. We are dedicated to delivering the best IT support and services to our clients. Our team is committed to excellence, innovation, and continuous improvement. We are looking for motivated and enthusiastic individuals More ❯

start your career in a dynamic, professional environment? AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfieldwith additional offices in London, Manchester, and SheffieldAAG supports businesses across the UK with tailored IT solutions … gain exposure to tools such as TeamViewer and Command Prompt, support cloud-based services like Microsoft 365, and work closely with senior technicians to build real-world technical and customer service skills. This is a fantastic opportunity for someone looking to learn and grow in a supportive, forward-thinking, client-focused team. In this role, youll work towards … log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks. Configure and test new IT equipment including desktops, peripherals, routers, and More ❯

will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician! Apprenticeship Standard … 30pm. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Monday, 20th October 2025 Start Date Tuesday, 21st October 2025 Desired Skills Communication skills Attention to detail Customer care skills Proactive Eager to learn Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer S B K COMPUTERS LTD Since 1998 we have … always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses. Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more More ❯

Parking. Desired Qualities, Skills, and Knowledge: Good communication skills. Proactive and eager to learn. Good knowledge of IT systems and support. Professional and courteous. Comfortable with all aspects of customer service (face-to-face, phone and email). Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting More ❯