1 of 1 Apprenticeship IT Engineer Jobs in Derbyshire

To act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. To … provide proactive first line IT Support to all customers. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and … continually improved. To undertake and assist with any other roles to ensure the smooth running of the business. Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent More ❯