1 of 1 Apprenticeship Line Management Jobs in Devon

the conduct of a varied range of IT Projects that are determined and established during the year. Role Contribute as required to the successful completion of IT Projects in line with the IT Managers direction. In line with IT Project requirements or standard Helpdesk procedure: Learn about and assist in the configuration and deployment of End User Hardware … company Identity solutions (Active Directory, Microsoft Entra) Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and/or coherent written grammar documenting as necessary along the way Learn to apply structured techniques to common and non-routine problems … selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with Learn about and maintain an up to date and accurate record of hardware, software and related More ❯