2 of 2 Apprenticeship Customer Service Jobs in East Anglia

delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Respond to support queries via phone and email. Log customer requests and incidents in the system. Diagnose and resolve IT issues for end users. Install and maintain IT hardware, including laptops, desktops, and mobile … tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £14,750 per … performance/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of More ❯

lunch break 20 days annual leave plus bank holidays Private medical insurance after 3 months Standard pension enrolment Desired Qualities, Skills and Knowledge: Good customer service skills Good written & verbal communication skills with a confident, friendly telephone manner A good listener, able to understand problems and diagnose faults More ❯