Cambridge, Cambridgeshire, East Anglia, United Kingdom
Baltic Apprenticeships
learning all within a collaborative and supportive environment. A Typical Day in the Job: Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms. Collaborating with second-line support on complex troubleshooting and issue resolution. Diagnosing and resolving basic network connectivity issues, escalating where More ❯
DPS Technology Group is a well-established, Business focused, ICT Company based in Suffolk. As an HP and Microsoft partner amongst others, DPS offers best of breed products and solutions for the SME sector. Operating both remotely and on-site, DPS supplies, installations and continues to support its customers … resolve IT issues for end users. Install and maintain IT hardware, including laptops, desktops, and mobile devices. Assist with managing cloud environments, such as Microsoft 365. Set up user accounts, manage profiles, and handle password-related issues. Collaborate with senior engineers on escalated support tickets. Escalate calls to third More ❯
