7 of 7 Apprenticeship Customer Service Jobs in the East Midlands

act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. … inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a … relevant time scale. To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook. To undertake maintenance tasks More ❯

will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment. Role Are you passionate about technology and eager to make your mark in the ICT world? Join us … as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries … via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain More ❯

needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Role Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and … hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. Training Why choose our Cloud Network Specialist apprenticeship? QA’s Cloud Network Specialist Level More ❯

start your career in a dynamic, professional environment? AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfieldwith additional offices in London, Manchester, and SheffieldAAG supports businesses across the UK with tailored IT solutions … gain exposure to tools such as TeamViewer and Command Prompt, support cloud-based services like Microsoft 365, and work closely with senior technicians to build real-world technical and customer service skills. This is a fantastic opportunity for someone looking to learn and grow in a supportive, forward-thinking, client-focused team. In this role, youll work towards … log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks. Configure and test new IT equipment including desktops, peripherals, routers, and More ❯

administrator and office administrator Collaborate with team members to assist with various administrative tasks and projects Maintain an organised and efficient office environment Respond to enquiries and provide excellent customer service to internal and external stakeholders Participate in training sessions and professional development opportunities to enhance your skills Training Data Technician Apprenticeship Standard Level 3, including Functional Skills … Year 4 Months Positions Available 1 Closing Date Friday, 15th August 2025 Start Date Thursday, 21st August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4 or above (Desired) Maths GCSE, grade … or above (Desired) About the Employer GB FIELD SERVICES LTD Humber Bank Instruments (HBI) is a leading turnkey engineering service provider specialising in electrical, control, and instrumentation (EC&I) solutions. We deliver comprehensive services tailored to meet the unique needs of various industries, ensuring optimal performance and safety, proactive and compliant solutions. More ❯

in the manufacture and distribution of high-quality vaping products, including e-liquids, devices, and accessories. Our mission is to offer adult smokers a safer alternative while delivering excellent customer service through our knowledgeable and passionate team. As a growing business in a fast-paced industry, we pride ourselves on innovation, compliance, and quality. More ❯

As part of the Westdale team, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. Successful apprentices may also have the opportunity for a full-time position upon completion of the apprenticeship programme Role • Supporting patients face to face on the front reception desk and over the telephone • Welcoming patients … Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Monday, 8th September 2025 Start Date Monday, 22nd September 2025 Desired Skills Communication skills IT skills Organisation skills Customer care skills Team working Non judgemental Qualifications English GCSE, grade C/4 (Essential) Maths GCSE, grade C/4 (Essential) About the Employer DRS CROSS, KHALIQ, MALIK & AMIN More ❯