8 of 8 Apprenticeship Customer Service Jobs in the East Midlands

apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers, including individuals or teams working remotely from … or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next More ❯

curve. We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and … KPIs Collaborating with colleagues to resolve customer issues Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems Your AAT studies will build your knowledge of finance processes This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence … and enhancing the overall customer experience Training Finance/Accounts Assistant Level 2: One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2 Functional Skills if required So the roles this can lead too in our business – Dynamics Pre-Sales Dynamics Junior Consultant Dynamics Support Dynamics Modern Workplace Apprenticeship Standard Accounts or More ❯

start your career in a dynamic, professional environment? AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfieldwith additional offices in London, Manchester, and SheffieldAAG supports businesses across the UK with tailored IT solutions … gain exposure to tools such as TeamViewer and Command Prompt, support cloud-based services like Microsoft 365, and work closely with senior technicians to build real-world technical and customer service skills. This is a fantastic opportunity for someone looking to learn and grow in a supportive, forward-thinking, client-focused team. In this role, youll work towards … log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks. Configure and test new IT equipment including desktops, peripherals, routers, and More ❯

youll discover how to collect, understand and use data to make a real difference in the business from tracking orders and stock to helping our team deliver the best service to our customers. Youll be learning on the job, building your skills day by day, supported by a friendly team who want to see you thrive. This is your More ❯

will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician! Apprenticeship Standard … 30pm. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Monday, 20th October 2025 Start Date Tuesday, 21st October 2025 Desired Skills Communication skills Attention to detail Customer care skills Proactive Eager to learn Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer S B K COMPUTERS LTD Since 1998 we have … always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses. Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more More ❯

Parking. Desired Qualities, Skills, and Knowledge: Good communication skills. Proactive and eager to learn. Good knowledge of IT systems and support. Professional and courteous. Comfortable with all aspects of customer service (face-to-face, phone and email). Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting More ❯

Advise and guide customers on AV requirements for various scenarios, manage expectations, and address any concerns or complaints System Design and Installation: Design integrated audio-visual systems tailored to customer needs and specific project environments. Plan, install and configure AV over IP systems to ensure optimal performance Videoconferencing Coordination: Coordinate and conduct videoconferencing setup and testing, ensuring adherence to … Management: Plan and manage virtual events and online broadcasts, ensuring high-quality delivery and user engagement Quality Assurance: Analyse the design, planning and execution of services through testing and customer feedback. Diagnose issues, evaluate emerging technologies and recommend improvements Training Provision: Develop and provide technical training for inexperienced end users to ensure effective utilisation of AV systems Administrative Duties … for churches and charities across the UK. Founded in 2006, DSAV Ltd is committed to delivering bespoke AV systems tailored to the unique requirements of each venue, ensuring exceptional customer service and support. More ❯

Boston Blinds is a trusted name in quality, innovation, and outstanding customer service. As the company continues to grow, it is seeking dedicated and motivated individuals to join the team and contribute to its success. The current opportunity is for a IT Support Apprentice, responsible for supporting IT systems and delivering excellent technical assistance across the business. This role … Document fixes, procedures, and updates in knowledge bases (Confluence, SharePoint, wikis). Communicate with colleagues and users via collaboration tools (Teams, Slack, email, phone). Provide timely support for service requests, both remotely and in person. Install and update drivers, firmware, operating systems, and applications. Configure software and apply upgrades to meet business needs and maintain performance. Full training More ❯