10 of 10 Apprenticeship Customer Service Jobs in the East Midlands

This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be call handling, assisting in the provision of hardware, shipping, and preparing for dispatch, an exciting … and varied role. Role Call handling Directing calls and placing orders on internal systems Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken Handling a LiveChat service, providing customer service as necessary Answering telephone calls and responding to emails Any other administrative duties … written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part More ❯

To staff the IT Service Desk phone, portal and email and provide administrative support to the Service Desk function. Role To assist with answer calls, emails and customer portal jobs coming into the IT Service Desk, logging and allocating them using the call logging software and … carrying out first line support as appropriate To maintain IT Services records and Databases including Printer consumables Customer details Resource requests Configuration items Mobile phone user records Asset records To ensure software licence details are up to date and readily available To issue mobile devices to customer base … To be an effective member of the IT Services team To support Service Desk projects To maintain awareness of and adhere to current Service Desk procedures To produce Service Desk documentation in liaison with the IT Service Desk Co-ordinator To provide a professional customer More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA … access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using … pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team More ❯

As our Software Engineer Apprentice, you will aid with providing a support and maintenance service in particular relating to all Software owned by the group. You will also undertake a learning programme to develop your skills and understanding in relation to Software support, maintenance and development enhancing your knowledge … Role To respond to helpdesk traffic via all communication channels Upholding a high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user … whilst upholding internal policies and procedures Establish and diagnose IT Faults through troubleshooting techniques and tools To establish professional working relationships to aid the customer support journey , utilising communication and troubleshooting skills in tandem to take our customers through the support process, keeping them informed outlining clear expectations To More ❯

more experienced colleagues to learn and get things done together. Training At the end of your apprenticeship, you will move into an experienced, junior Customer Support Technician role. Apprenticeship Standard Customer service specialist (level 3) Training Provider BABINGTON BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between More ❯

Closing Date Monday, 19th May 2025 Start Date Monday, 2nd June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4/C … Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community. They are now looking for an apprentice to More ❯

team where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯

on issues to be passed onto the development team in order for fixes to be implemented. Role Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and … logged within the help-desk system. Ensure that all queries are dealt on a daily/weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft … Start Date Monday, 9th June 2025 Desired Skills Communication skills Organisation skills Problem solving skills Team working Troubleshooting skills Multitasking skills High level of customer service Able to work independently Technical skills Proficient in Microsoft Office Self starter Motivated Punctual Ambitious Willingness to learn Positive & can do attitude More ❯

as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners - these are called ‘tickets’ - and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services You’ll … the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so More ❯

Closing Date Sunday, 25th May 2025 Start Date Monday, 26th May 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade … and can provide bespoke support and guidance to employers and learners. At Apprentice Team Ltd, we pride ourselves on the quality of delivery and customer service provided to all our clients, continually adopting new and innovative teaching and delivery methods. Our dedicated assessment and tutor professionals work closely More ❯