1 of 1 Apprenticeship SharePoint Jobs in the East Midlands

detect, and resolve technical issues. Log and track incidents via ITSM/ticketing systems (e.g., ServiceNow, Jira, Freshdesk, Zendesk). Document fixes, procedures, and updates in knowledge bases (Confluence, SharePoint, wikis). Communicate with colleagues and users via collaboration tools (Teams, Slack, email, phone). Provide timely support for service requests, both remotely and in person. Install and update More ❯