1 of 1 Apprenticeship Management Information System Jobs in East Yorkshire

critical. Capture tasks, document and store them in the knowledgebase. Utilise the tools available to log incidents, monitor devices and use the patch management system. Problem-solving - to be able to break a problem down and reach a fix. To allocate incidents to 2nd line Support where appropriate … with infrastructure elements and look to achieve a high percentage of first-time fixes. Present a positive image and thereby help users and management to have confidence in the IT service. To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements … calm and polite at all times, maintaining a professional service throughout. Training Expected duration: 16 months. Apprenticeship level: Level 3 (Advanced). Programme: Information Communications Technician. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace More ❯