Support Engineer Apprentice (Bango.net Limited)
- Hiring Organisation
- BANGO. NET LIMITED
- Location
- Matrix House Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire, England, United Kingdom
- Employment Type
- Higher Apprenticeship
- Salary
- £35,000 a year
closely with first level, acting as a mentor, to ensure BAU tasks can be fully absorbed by 1st line engineers and therefore covered 24 / 7 Provides documented guides and technical workshops to peers to ensure appropriate knowledge sharing Key role during incidents, including diagnosis, troubleshooting, root cause identification … internal and external communications (Either directly or via escalation) Responsible for the completion of OIR reports for Major Incidents Pro-active approach towards development / Implementation of working tools, workaround processes and automations to ensure effective management of the Bango environment Work closely across functions (including Engineering, Delivery, Finance ...