7 of 7 Apprenticeship Customer Service Jobs in the East of England

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around … young people in the education environment Although not essential it would be desirable to have workplace experience in: Hardware and Software support Customer Service experience General office administration and good telephone manner Training Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions delivered remotely ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...

valuable experience working as part of a team, Role The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role … provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity ...

checks and basic maintenance tasks Escalate complex issues to senior engineers when required Maintain clear notes and documentation for support tickets Deliver friendly, professional service to clients at all times Minimum Requirements Full UK driving licence with access to your own vehicle Some form of IT background (education, college … Microsoft Office apps, Adobe & Chrome etc. Desirable (But Not Essential) Any IT qualifications or ongoing studies Basic knowledge of networking or Microsoft 365 Customer service or client-facing experience Interest in cybersecurity or cloud technologies Training Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions ...

networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support ...

office teams- greeting customers, answering calls, handling enquiries Assisting with data entry, record keeping, order processing, inventory checks and basic bookkeeping tasks Helping with customer service: liaising with clients, booking repairs/appointments, updating them on progress Supporting marketing and social-media activities- assisting with content, tracking campaigns … Closing Date Saturday, 14th February 2026 Start Date Sunday, 15th February 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential ...