2 of 2 Apprenticeship Customer Service Jobs in the East of England

develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation. Role Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets Maintain a high degree of customer Service for all support queries and adhere … service management processes To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers Ensure that customers are kept up to date during the lifecycle of a ticket or a project task Make sure ...

will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the lead consultant/managing director, your duties will include: IT projects focused opportunity with … internal IT and customer IT projects Install, support and service business customers Handle telephone calls and emails from clients and create support incidents as needed Carry out regular checks and processes Provide 1st line support to clients – via telephone, email and remote working Provide on-site support ...