IT Support Technician Apprentice (L3) – MSX International Ltd – Colchester, CO4 3GS – £26,437p/a
- Hiring Organisation
- MSX INTERNATIONAL LIMITED
- Location
- Clingoe House, Knowledge Gateway, Boundary Road, Colchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £26,437 a year
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Role Key responsibilities: Handle Incidents and Service Requests Provide assistance with … technical staff to understand problems and relay information to less experienced agents and/or users Manage User’s expectations about problem resolution Appraise Technician I, II and Region Lead of daily performance Keep team informed of any issues or recurring problems Essential skills, characteristics and experience: Strong communication ...