1 of 1 Apprenticeship Oracle Jobs in the East of England

and communication skills. Role The role is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. This role also includes the management of IT support tickets raised … with customers to obtain the necessary information to review and resolve tickets, configuration and development of customer environments, and escalation to the product vendor (Oracle) as necessary. Continual skill development is a key expectation for this position, to meet current and future support needs in an expanding area of … closely with the Managed Service & Support Manager to identify, escalate, and resolve support enquiries as necessary Developing personal skills across the current and upcoming Oracle applications in line with business strategy Ongoing collaboration with the support team to share knowledge and identify development needs Raise and manage service requests More ❯