2 of 2 Apprenticeship SLA Jobs in the East of England

IT Apprentice

Hiring Organisation
ESERVE-IT LTD
Location
OAKFOLD, HOOK END ROAD, HOOK END, BRENTWOOD, England, United Kingdom
Employment Type
Higher Apprenticeship
Salary
£19,000 a year
response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

Support Engineer Apprentice (Bango.net Limited)

Hiring Organisation
BANGO. NET LIMITED
Location
Matrix House Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire, England, United Kingdom
Employment Type
Higher Apprenticeship
Salary
£35,000 a year
Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...