2 of 2 Apprenticeship SLA Jobs in the East of England

AI & Digital Support Apprentice

Hiring Organisation
BRASH SOLUTIONS LTD
Location
SUITE S 18-20 18-20, AUDLEY HOUSE, NORTH BRIDGE ROAD, BERKHAMSTED, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

IT Support Apprentice

Hiring Organisation
UTILIZE PLC
Location
Utilize House, Bentalls, Basildon, Essex, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£15,704 a year
customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...