Apprentice - IT Digital Support Technician
- Hiring Organisation
- Thurrock Council
- Location
- Civic Offices, New Road, Grays, Essex, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 to £24,454.04 a year
Digital Support Technician Apprentice you will be responsible for: Supporting the resolution of incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures Responding to queries online, by phone or in person, following service procedures and quality standards, and using personal … initiative to provide the best possible customer service overall Carrying out the installation or repair of IT equipment and software in Council and partner locations as directed Supporting the Service Desk and their responsibilities Proactively keeping users informed throughout all stages of all processes Maintaining accurate records relating ...