2 of 2 Apprenticeship Service Management Jobs in the East of England

Gain valuable hands-on workplace experience while working towards a recognised qualification. Role Key Responsibilities Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation. Prepare … configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals). Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities. Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such ...

Apple and Chrome devices Install and configure new equipment and software Help maintain audio-visual equipment and classroom technology Support systems including telephony, visitor management and CCTV Keep accurate records using our IT service management system Travel between our local schools to provide on-site technical support … Deliver excellent customer service to colleagues across our schools Training You will work towards a Level 3 IT Solutions Technician apprenticeship, typically over around 21 months (depending on your experience and qualifications). You will receive: A dedicated trainer who meets with you every two weeks Regular progress reviews ...