2 of 2 Apprenticeship Service Management Jobs in the East of England

tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits …/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of MS Office More ❯

this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth. 2. Partner service management. … with our customers and partners and help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal … matter expertise on existing and planned technologies, including related products and services. Feeding back all suggestions for improvement and market research to management. Ensuring management are aware with all competitive activities within accounts and preventing account loss. Contributing to the marketing program and plans. Using your event skills to More ❯