Customer Support Apprentice
Unit 32B, Kingfisher Court, Newbury, England
FLOURISH LEARNING LTD
This is a fantastic chance to join a friendly, supportive company who champion training, in their customer care team! Providing first line customer support for our online learning platform 'Click', including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries. Role Providing first line customer support for our … online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries. Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department Log all enquiries through the ticketing system and respond within a timely manner Use … the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner Ensure customer data and interactions are recorded accurately on our systems Research customer details online and update our customer data as needed Support the Customer Engagement team to respond to initial sales More ❯
Employment Type: Intermediate Apprenticeship
Salary: £18,500 a year
Posted: