1 to 25 of 27 Apprenticeship Customer Service Jobs in England

exciting opportunity to join McKenna Brothers as a Business Administration Apprentice, supporting service desk operations, engineers and customer communications while completing your Level 3 Business Administration qualification. Role Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk … administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes. Service Desk Responsibilities Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong Provide updates to customers on job progress and status Escalate urgent issues ...

network installation. Role As part of the role, you will: Assist with the installation of cloud and on-premises business telephony systems at customer premises Support the installation of network cabling infrastructure including CAT6 and CAT6a systems Help install and configure wireless networking solutions for business customers Assist with … Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services Carry out remote programming and configuration changes to customer systems Liaise with field engineers to ensure the ticketing and service system is kept up to date Communicate with customers to provide updates ...

world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Role Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising … gain experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Training You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College. Your training will include ...

issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.) This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours Support for the core networking, server infrastructure, and associated design … according to organisational need This work is carried out by a combination of internal and external IT resources Primary Job Purpose: To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools) To record all requests for IT support ...

point of contact for IT-related support for our customers. Troubleshooting, diagnosing, and resolving technical issues for end-users while ensuring high levels of customer satisfaction. Role This role is an ideal opportunity for someone who wants to embark on a fruitful career within the IT industry … accounts and user access for multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

expenses covered! The duties we see the candidate taking on over the first 13 months includes the following: Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution Troubleshoot … Closing Date Monday, 25th May 2026 Start Date Thursday, 4th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Capable or strategic thinking ...

have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory Available to join the programme ASAP High level of motivation and initiative; self-starter Please note … access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers. ...

safety solutions, user access, reporting) Diagnose and resolve basic system and user issues, escalating where required Support the setup, configuration, and onboarding of new customer systems Maintain and update customer accounts, user access, and system data across core platforms Assist with system integrations, updates, and improvements … Closing Date Friday, 29th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Qualifications English GCSE, grade A-C or 4-9 (Essential) Maths GCSE, grade A-C or 4-9 (Essential ...

helpful first point of contact Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date Providing excellent customer service from start to finish Configuring … Closing Date Sunday, 17th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade C (Essential) Maths GCSE ...

create and implement new features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups … effective manner with all customers to ensure that they are kept informed of updates/progress Take incoming calls and deal with customer queries on a daily basis when required Understand and manage customer queries. Implement resolutions to these or ensure the responsible party is made aware ...

solution with confidence Demonstrate and deliver exceptional problem-solving and troubleshooting skills Ability to ask the right questions to gain an understanding of the customer's business Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … your feet and quickly research to find an answer to the customer query. Training Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE ...

beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers. ...

Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies. Firebrands course is delivered either online (online live instructor … world-class vendor certifications in addition to the IT Technical Sales apprenticeship. Microsoft Certified Azure Fundamentals Microsoft Certified 365 Fundamentals Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Key areas covered are: Communication skills Customer service IT Infrastructures Effective ...

company-assigned vehicle i.a.w. policy Responding to basic IT support requests via email, ticketing systems, or in person Escalating more complex or unresolved customer issues to the Team Leader, when required At all times providing excellent customer service on client site, following documented procedures and support guidelines … provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth. Successful completion of the apprenticeship may lead to roles such as: Associate IT Technician (SFIA Level 2) Service Desk Analyst Desktop Support Engineer Apprenticeship Standard Information communications technician (level 3) Training Provider PETA LIMITED Working Week Monday to Friday 7.30am to 4.30pm. ...

offer the exciting opportunity to recruit a Data Technician Apprentice to join their expanding business. With a passion for freshly cooked food and fantastic customer service, Relish School Food prides itself on its bespoke approach to providing all the required IT systems to support a busy school kitchen. … Closing Date Friday, 22nd May 2026 Start Date Friday, 26th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Interest/experience App dev Interest/experience Web Coding Proficient in MS Office ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard. This role could grow into a full-time ...

Operations. The role ensures all goods are booked in correctly, checked against paperwork, and handled efficiently to support smooth operations and high levels of customer satisfaction. Role Accurately book in returned IT equipment and products into internal systems Verify returned items against return documentation (RMA, delivery notes, invoices, etc. … damages, or missing items Prioritise workload effectively to meet daily processing target Maintain accurate and up-to-date system records Communicate with internal departments (Customer Service, Warehouse, Finance, Purchasing) regarding return queries Support investigation of return discrepancies when required Ensure returned stock is labelled and routed correctly within ...

join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour. Working on the helpdesk, you’ll learn how to handle support requests from clients. Role … Closing Date Tuesday, 26th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

North East. Their comprehensive suite of services includes VoIP, cloud solutions, cybersecurity, and network management. With a hands-on, personal approach to customer service, they tailor solutions to meet the unique needs of each client, allowing businesses to focus on growth while they manage IT and communication requirements. ...

forwarding details as appropriate Handle internal and external enquiries (including employers and learners, via email, telephone and face-to-face) providing effective and efficient customer service Answer the centre intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building Greet visitors ...

support to clients via phone, email, and live chat Help troubleshoot hardware, software,and user issues Log and manage support tickets in our service desk system Work with senior engineers to diagnose and resolve technical problems Assist users with setting up and using computers, software, and IT systems Escalate … more complex issues to the appropriate team members Maintain accurate records of support calls and technical issues Help ensure all clients receive excellent customer service Training The successful candidate may be chosen to have a full-time role after completing their apprenticeship Apprenticeship Standard Information communications technician (level ...

work under pressure, prioritise tasks, and adapt to new systems High accuracy, attention to detail, and confidence working with data Team player with good customer‐service skills and flexibility to support school needs Experience: IT helpdesk support, troubleshooting, installations, and repairs Supporting networks, servers, wireless systems, and internet ...

WEST MIDLANDS CREATIVE ALLIANCE LIMITED Working Week The Marlowe Theatre’s performances happen mostly in the evenings and at weekends. To deliver the best service to our customers, all of our posts, whether frontline, strategic, planning or support roles, require some evening and weekend working Expected Duration 2 Years ...

looking for a motivated individual to join our team as an IT Technical Sales Apprentice. You will work at the intersection of technology and customer service, learning how to match solutions to client needs while studying toward a Level 3 apprenticeship qualification. Duties and responsibilities: Prospecting … business opportunities through calls, email campaigns, and networking Identifying and qualifying leads and matching them to suitable solutions Building and maintaining strong customer relationships Assisting with quotations, proposals, and CRM updates Participating in sales meetings and product demos Training Opportunity but not guaranteed to be offered a permanent position ...