1 to 25 of 32 Apprenticeship Customer Service Jobs in England

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical … customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording ...

recruiting on behalf of a leading national tractor parts company with a strong history of developing apprentices. The role involves providing comprehensive customer service, administrative and operational support across the business, whilst directing more complex technical matters to the appropriate department for investigation. Role Role Overview This apprentice … will act as the first point of contact for incoming customer calls and enquiries, ensuring they are handled professionally, efficiently and accurately. The role involves providing comprehensive customer service, administrative and operational support across the business, resolving enquiries wherever possible and directing more complex or technical matters ...

your career in data and business operations with Testo Industrial Services. As a Data & Operations Apprentice, you'll gain hands-on experience working with customer service, operations and logistics data, supporting the smooth running for the business while developing valuable data and analytical skills. Role As a Data … Operations Technician Apprentice, you will support the day-to-day operations of the business across order fulfilment and logistics functions. You will work with customer, operational and logistics data to ensure records are accurate, orders are processed efficiently and customers receive excellent service. This is an excellent opportunity ...

help maintain a secure and efficient technology environment. You will develop practical skills in troubleshooting, device configuration, IT security, cloud technologies, networking, documentation and customer service while working towards a Level 3 Information Communications Technician apprenticeship. What You Will Do Provide first-line IT support to colleagues … suppliers when required. Requirements Essential: Strong interest in Information Technology and technology support. Good knowledge of Microsoft Windows and Microsoft 365. Excellent communication and customer service skills. Strong attention to detail and organisational abilities. Analytical problem-solving mindset. Ability to maintain confidentiality and handle sensitive information responsibly. Skills ...

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

Lightwave are a smart home automation company. An exciting opportunity has arisen for a Customer Experience Specialist. This is a great opportunity to begin a career with a leading edge smart home automation business. Role We are on the lookout for an enthusiastic and dedicated Customer Experience Specialist … smart home products Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution Answer inbound phone calls promptly and professionally, addressing customer queries and issues Respond to customer support tickets in a timely and efficient manner Organize and coordinate returns for customers with faulty items ...

time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly … Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team ...

bookings, live registers, automated invoicing. This apprenticeship involves providing technical and administrative support across data management and digital systems. Role Working closely with the Customer Success & Support Manager, you’ll help customers get the most from our software and products while developing experience across customer support, customer success, software troubleshooting, AI, testing and training. This isn’t a traditional customer service role. You’ll develop an in-depth understanding of our software and, as your knowledge grows, take increasing ownership of customer queries, system investigations and support improvements. Customer Support & Success ...

track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will: Deliver exceptional customer service and technical excellence while troubleshooting and resolving software and IT issues for colleagues across the business Collaboratively improve systems and procedures to reduce complexity … have a passion for writing software and delivering solutions using your skills and talent Knowledge and Experience desired for this apprenticeship: Delivering exceptional customer service Operational support within an IT department or equivalent Planning, organising, and delivering IT tasks within a team environment Software development and/ ...

experienced digital team to support the design, development, and maintenance of websites, while gaining hands-on skills in WordPress and building on their customer-facing experience. You will receive on-the-job training and mentoring, alongside any formal qualification requirements associated with your apprenticeship standard. This role is ideal … identify display issues Assist with image editing, resizing, and optimisation for web use Support SEO best practices when publishing and updating web content Customer Service & Communication Act as a point of contact for internal stakeholders requesting web updates or digital support Respond to queries and requests ...

opportunities, attend different networking events and build valuable skills while working towards a Level 4 Sales Executive qualification. Role Main Duties & Responsibilities Sales Development & Customer Engagement Support lead generation activities through market research, networking, referrals and marketing campaigns Support customer communications and relationship management Identify and qualify prospective … customers within NHS and private healthcare organisations Assist in preparing proposals, quotations, presentations and customer communications Participate in customer meetings, account reviews and product demonstrations Build and maintain positive relationships with customers and stakeholders Identify opportunities for upselling, cross-selling and account growth Support attendance at exhibitions, conferences ...

This is an opportunity for a dynamic IT Apprentice to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site. Role General duties will include … Resolving customer issues via a ticketing system, phone and email Working to Service Level Agreement Working with network devices such as routers, firewalls and switche Windows Server troubleshooting including 2012/2016/2019 versions Windows endpoint troubleshooting including Windows 7 and Windows 10 Office 365 Administration including ...

career in IT Digital Support, whether you’re a school-leaver or looking for a career change. You’ll be part of the IT Customer Experience/Helpdesk Team who are responsible for supporting and improving a wide range of critical digital applications used across the organisation. Role … Corporate Services Directorate plays a central role in supporting the Council to deliver reliable, efficient and secure services to residents. The Customer Experience Team is responsible for supporting and improving a wide range of critical digital applications used across the organisation. The team works closely with frontline services, internal ...

working towards a Level 3 Azure Cloud Support Specialist Apprenticeship. Role Acting as the first and single point of contact for customers contacting the service desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with … agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries Diagnosing and resolving desktop support issues using appropriate troubleshooting tools Assigning incidents to the correct third-party support teams where required Proactively managing customer expectations by providing ...

appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate … Time result before implementation Support the development and implementation of changes, upgrades and new functionality, including assisting the on-site team during go-live Customer and User Support: Provide technical and application support to customers through telephone, email and other appropriate communication channels Take incoming calls and deal with ...

Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems. Role … Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems. This ...

Role Tasks will include; To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when … items, their software configuration and location Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to 2nd Line Support Technical Officer To arrange for external technical support where problems cannot be resolved in house Training Level 3 Information ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems. Role You will be learning to give technical support to customers … company software, Opera & WMS To write basic SQL queries Test software Install software onto hand-held devices and desktop PC’s Install/update customer software on desktops & hardware Follow up CWAITS Create label & delivery note design by using XML & BartendeR Skills needed: Have a general level of software ...

with routine system updates, security checks, backups, and preventative maintenance activities. Maintaining accurate records of support requests, technical documentation, and completed work within the service management system. Escalating complex technical issues to senior engineers where appropriate. Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments. Developing … understanding of cyber-security best practices and assisting with maintaining secure IT environments. Delivering excellent customer service while communicating professionally with clients and colleagues. Training Training Provided: CompTIA A+ Microsoft AZ-900 Upon successful completion of the apprenticeship, you will have developed a strong foundation ...

Closing Date Thursday, 12th November 2026 Start Date Sunday, 15th November 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5 (Essential) Math GCSE, grade 4 (Essential) About the Employer Hero IT Support Hero … Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting with … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer ...

solutions and AWS infrastructure, to create functional, scalable software. Explore AI tools and agentic software engineering to improve user experiences, automate tasks and enhance customer service solutions. Version Control & Team Collaboration: Use Git to manage code, contribute to projects and collaborate with developers through code reviews and feedback. …/C (Essential) Maths GCSE, grade 4/C (Essential) About the Employer ROUTE 101 LIMITED Route 101 helps businesses improve their operations and customer experiences through innovative software and cloud-based solutions. The Innovation Hub is at the heart of exploring new ideas, developing skills and embracing emerging ...

Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. ...

Group Berry Group (Marsh Wall Ltd) has been part of the UK automotive industry since 2007, building a reputation for delivering high standards of customer service while representing some of the world’s most respected automotive manufacturers. What began as a specialist retailer for BMW and MINI ...