1 to 25 of 28 Apprenticeship IT Support Jobs in England

You will be responsible for the day to day running and management of the IT helpdesk, the provision and maintain managed services and you will create and resolve IT support tickets for customers. Role Be involved in the day to day running and management of the IT helpdesk Provision and maintain managed services Create and resolve … IT support tickets for customers Resolve 2nd and 3rd line IT support requests Resolve 2nd and 3rd line server related issues Maintain a high level of customer satisfaction Perform maintenance tasks for servers and workstations remotely Manage projects relating to experience Provide IT support out of hours for project work Working with teams to … financial acumen and be able to execute and deliver on sales & budgets Administration tasks around back end office and help with lead generation Training Why choose our Azure Cloud Support Specialist Apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

Trainee IT Support Birmingham Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

We're offering an exciting opportunity for a motivated and enthusiastic individual to join our IT Department in Chorley as an IT Support Apprentice. As part of our busy IT support function, you will be responding to IT incidents both remotely and in-person, managing hardware updates and running back-ups. The role offers … great variety. Role Roles and responsibilities but not limited to: IT Support: Logging and processing support calls and tickets Diagnosing and resolving password problems and basic user issues Using ScreenConnect to provide remote assistance to users Talking to staff to determine the nature of problems they encounter Escalating complex issues to senior team members when required Investigating … and troubleshooting computer software and hardware faults IT Environment Management: Supporting Microsoft Intune and Autopilot device management Assisting with Dell laptop configurations and deployments iPhone management and mobile device troubleshooting through MobileIron Managing Single Sign-On (SSO) user access and basic account issues Supporting software licence management IT Equipment & Inventory: Managing stocks of equipment, consumables and other supplies More ❯

you a tech enthusiast who loves solving problems and wants to turn your passion into a career? Baltic Apprenticeships are excited to be working with CapNet to recruit an IT Support Apprentice to join their dynamic team. For over 20 years, CapNet has been more than just an IT partner they act as an extension of our … manufacturing, and beyond, our goal is simple: to keep information systems running smoothly so businesses can thrive. They deliver end-to-end managed services that cover every corner of IT: 1st line IT support for day-to-day issues Hardware and software supply, installation, configuration, and maintenance Networking and Active Directory management Broadband and connectivity solutions VoIP … telephone systems to keep teams connected Cybersecurity best practices to keep systems secure Endpoint management tools that monitor, protect, and optimise every device Ongoing support and continuous improvements that keep users at their best As an IT Support Apprentice , youll be at the frontline of this work learning how to support end users, maintain systems, enhance More ❯

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Role As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. … This is a customer facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies. The main duties of the role consist of: Managing calls … to day running of the department Setting up of technical equipment and technical fault diagnosis Setup of computer hardware to customers' requirements Daily - weekly checks Training Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required. The business has a history of retaining apprentice graduates in full-time roles. Apprenticeship More ❯

As an IT Support Apprentice, you’ll gain practical, hands-on experience supporting, maintaining and improving IT systems, while working towards an industry-recognised qualification. You’ll be part of a small team delivering prompt support to colleagues across all departments, from workshop-floor staff to senior management. Role Key responsibilities Assisting with troubleshooting and resolving … IT issues (hardware, software, and network). Responding to support requests via our ticketing system and in person. Supporting the setup of new user accounts, devices, and equipment. Helping maintain and update IT documentation, guides, and asset records Assisting with installing, configuring, and testing hardware and software. Supporting colleagues in using applications and systems effectively. Learning and … we’re looking for Enthusiasm for technology and problem-solving. Good communication skills and the ability to work well with different teams. A logical, methodical approach to troubleshooting. Basic IT knowledge (Windows, MS Office, internet) – any extra knowledge is a bonus. Willingness to learn and adapt in a busy environment. Minimum GCSEs at grade 4/C or above More ❯

Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments! Role **PLEASE NOTE THIS ROLE REQUIRES A DRIVER … After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby. Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following: Provide onsite and remote IT technical support to clients Respond to support tickets in a … fault diagnosis with audio visual equipment Training Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform In addition to More ❯

Holderness Health is looking for a motivated Digital and IT Support Apprentice to join their practice in Hull. This is a fantastic opportunity to develop hands-on IT skills while supporting the essential digital systems that keep their healthcare services running smoothly. Role Setting up new users with the right applications and permissions Updating and managing practice … email distribution lists Liaising with IT support services to resolve system issues, access problems, and software updates Learning and supporting their clinical software (SystmOne), including helping staff use it effectively Investigating and resolving everyday IT and telephony issues (computers, printers, phones) Reporting significant IT events to the Head of Finance and Information Supporting Smartcard provision … and RBAC role allocations Assisting with IT inductions for new staff (logins, applications, data security protocols) Helping install new IT hardware and software Attending SystmOne (S1) and N3i user forums to expand your knowledge Training Advanced Level Apprenticeship in IT Digital Support Technician consisting of: Level 3 Apprenticeship in IT Digital Support Technician Level More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team … platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes. This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing More ❯

Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training. Role Provision of an IT helpdesk support service to schools. Provide hardware support services … to meet school requirements including installing, upgrading, maintaining and supporting IT hardware. Support school and central team staff and pupils with the use of IT equipment and software. Undertake IT equipment repairs. Install computer software as required. Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents … a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. Apprenticeship Standard Information communications technician (level 3) Training Provider More ❯

Boston Blinds is a trusted name in quality, innovation, and outstanding customer service. As the company continues to grow, it is seeking dedicated and motivated individuals to join the team and contribute to its success. The current opportunity is for a IT Support Apprentice, responsible for supporting IT systems and delivering excellent technical assistance across the … an exciting chance for someone who enjoys problem-solving, working with technology, and being part of a collaborative, forward-thinking environment. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Follow IT security policies to ensure compliance with data protection … Zendesk). Document fixes, procedures, and updates in knowledge bases (Confluence, SharePoint, wikis). Communicate with colleagues and users via collaboration tools (Teams, Slack, email, phone). Provide timely support for service requests, both remotely and in person. Install and update drivers, firmware, operating systems, and applications. Configure software and apply upgrades to meet business needs and maintain performance. More ❯

You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities Service Desk and Technical Assistance: · First line ‘break-fix’ assistance to school … to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: ·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues · First line support for printers. Basic assessment and … resolution of hardware issues · First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware/software issues · First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks More ❯

We’re seeking a proactive, tech-savvy IT Support Technician to be the friendly face (and voice) of all things IT at Computer Hub. You’ll handle everything from setting up devices and resolving tech hiccups to protecting our systems and ensuring our operations run smoothly. Role L'Computer Hub asks that not candidate or agency contacts … are a candidate and you are interested in this vacancy, please go through the application process on this advert" Your Role: Serve as the first point of contact for IT issues, providing clear, confident, and friendly support Deliver hands-on troubleshooting for **hardware, software, and network** challenges Set up and retire laptops, peripherals, and other devices. Manage user … onboarding and offboarding to ensure seamless transitions Keep precise records of IT equipment, user accounts, and configurations Investigate potential cybersecurity concerns, escalating when necessary Provide support for remote staff and off-site locations Promote and uphold IT policies, compliance requirements, and data protection standards What You’ll Bring: Proven experience in first-line IT support More ❯

We wish to appoint an apprentice IT Technician to assist our IT team with supporting staff and pupils in using IT equipment and applications, troubleshooting, management of support tickets using the online ticketing system as well as the audio-visual requirements of the school. Role Key Responsibilities: Managing IT support requests and incidents from … receipt to resolution and closure using the online ticketing system To provide excellent customer service, assisting staff and pupils in the use of IT resources To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems To assist in supporting and managing … of a range of devices, including iOS and MacOS environments To provide IT and AV support for Public and Internal Examinations To provide IT and AV support for school events including occasional duties out of school hours To help ensure that devices are kept up to date and that security software is up-to-date To More ❯

Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice , where youll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills … in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support. ?? Why Partnership Education? Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational … work alongside a skilled and supportive team thats passionate about empowering educators and students through reliable, future-ready technology. ?? What Youll Be Doing While working towards your Level 3 IT Support qualification with Baltic Apprenticeships , youll: Respond to remote helpdesk requests with timely and effective technical support Log, track, and resolve support calls efficiently Carry out More ❯

An opportunity has become available for an IT Support Engineer Apprentice to join the growing IT Department. The role will cover a broad area of tasks and duties but will primarily focus on helpdesk support. You will be working closely with first- and second-line engineers. Role Provide 1st line internal helpdesk support to all users … across all sites Respond to IT support queries in person, over the phone, email and helpdesk application Respond to enquiries from users and help resolve any hardware/software requests Carry out daily systems checks Pre-build PC's and maintain the standard build image, suggesting improvement where required Work to Company and departmental SLA’s and KPI … s Monitor system alerts and either resolve, close or escalate Check daily backups across all sites, escalate any issues Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is More ❯

We are looking for a motivated and tech-savvy individual to join our team as an Apprentice IT Support Technician. You will be the first contact point of a Technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first … line technical support to internal users via phone, email, and in person Assist in diagnosing and resolving hardware, software, and network issues Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices Support users with basic IT tasks such as password resets, software installations, and user account management Document technical issues … and resolutions accurately using our ticketing system Help maintain inventory records for IT equipment and software licenses Follow company IT policies, data protection, and cybersecurity best practices Support the IT team with ongoing projects and system upgrades Adhering to the systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company More ❯

This is a fantastic opportunity to join an ambitious, growing business with a fantastic reputation in its field. Three Cherries provides IT support and telephony to local businesses and works with some of Bristol’s most iconic brands. From their office in Tickenham, they are looking for an apprentice to join the team to provide technical support. Role … The IT Support/Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You … computer hardware operating systems/applications remotely and onsite Troubleshooting system/network issues and diagnosing hardware/software faults Supporting Client Firewall, Sonicwall knowledge is an advantage Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call More ❯

A fantastic opportunity has become available for an IT support trainee to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and potential to travel to other sites in the UK. An exciting and varied role. Role Key Duties: The … first point of contact for IT support related queries from the various sites Take ownership of user problems and be pro-active when dealing with issues Troubleshoot and assist users face-to-face, by phone, be email or remote access Maintaining inventories of IT equipment including mobile phones Carry out necessary support and monitoring activities such … as anti-virus scanning and backups to help maintain an efficient and robust infrastructure Person Specification: GCSES maths and English 4/C or above Studied IT previously but not essential Willingness to learn Adaptable UK driving license or lives locally Training Level 3 Information Communication Technician Apprenticeship Remote training delivery Onefile VLE 6 hours of dedicated training time More ❯

will have a positive attitude, attention to detail and the ability to work under varying levels of workload as the service desk can be unpredictable. Role Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and … where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo’s product … set and take ownership of improving knowledge Training This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway) Classroom sessions are bi-weekly An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the More ❯

We are looking for an enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices. Role Participate as a member of the platform support team Support and maintain cloud solutions required by multiple client project, both during … development and when live Prepare and execute device tests Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity Provide technical support to Customer Support teams Resolution of calls ranging from simple password resets to complex system queries Escalation of calls to Development Team as necessary Provide company-wide IT support Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative More ❯

We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities. Role Your duties will include: Daily Support: Triage customer issues and queries via our … Information Communications Technician qualification. Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment. Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects. The Apprenticeship Standard has three … pathways to choose from: Support Technician Network Technician Digital Communications Technician Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level 1 Support with options to move to Level 2 or other areas such as development. Apprenticeship Standard Information communications technician (level 3) Training Provider IPS INTERNATIONAL LIMITED Working Week Mon More ❯

accurate records and reports of completed work Supporting senior engineers and learning from their expertise Attending off-the-job training sessions with our apprenticeship training provider Training Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every … the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything More ❯

A training position to support the IT system in GB, France and Austria. The candidate is expected to be both carrying out on the job training and academic qualifications whilst being mentored. The ICT Apprentice is expected to carry out application training for IT/ERP users. Role Duties and key responsibilities: To learn all aspects of … I.T. infrastructure, including network topology Drive ongoing I.T. projects with support from the I.T. Manager and 3rd party consultants Support in day-to-day break fix and helpdesk functionalities To learn how to become a good visual user with the goal of becoming a ERP system “super-user” able to train other employees. Hard Skills to learn (formal … inventory balances Physically transacting inventory by transaction and QR code Troubleshooting to find transaction errors for missing inventory To understand the software, hardware and hardware integration (scanners & printers) to support the visual application in its current remote version, by tablet and potential future cloud variants Supporting SQL/Crystal/SSRS coding. Data extraction and data insertion Learn PowerBI More ❯

This is an entry level position within our IT Department based at the Honourable Society of Lincolns Inn. This position will provide the candidate exposure to various technologies along with an opportunity to learn core IT skills and support various software that are integral to the day to day running of Lincolns Inn. Role Providing excellent customer … service through in-person, telephone and IT Helpdesk communications First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi Supporting Windows 11, Windows Server … and IOS platforms through InTune Creating and maintaining operational documentation, processes and procedures Owning, managing and developing the starters and leavers process Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms Training Information Communications Technician Level 3 Apprenticeship Standard The potential of a full-time role or further learning opportunities at the More ❯