4 of 4 Apprenticeship ITIL Jobs in England

call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

helpdesk DESIRABLE BUT NOT ESSENTIAL Experience supporting web-based applications (ideally SKYVISITOR or similar platforms) Familiarity with HubSpot CRM/Service Hub Understanding of ITIL principles (incident, problem, and change management) Basic knowledge of APIs, integrations, or data handling Training Velocity apprenticeship training programmes are delivered virtually by our fully ...

Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist with basic device configuration and setup • Support imaging ...

safe and trusted digital environment. Applications Support teams working with business and engineering applications, including elements of the Deltek ERP suite. Learn and apply ITIL best practices in your daily tasks. Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust. Work on software upgrades, installations … Professional Standards Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations. Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+. Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust. Training This opportunity ...