IT Service Desk Apprentice
- Hiring Organisation
- Brunel University
- Location
- Brunel University London, Uxbridge, Middlesex, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls … person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices. Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes ...